Wayne Mazda

Don't even think about doing business with this dealership, you’ll regret it, guaranteed! I asked for a quote online and the next day, a girl called me and assured me that they are the largest dealership in the nation, they have the largest choice and could beat any quote I could possibly get. I told her which car I was interested in leasing, the model, color, trim and she assured me that they had what I wanted. I live in Brooklyn and had to take a subway then bus to go to Wayne. We agreed that I will call before I leave to make sure that they still have what I wanted since it takes 4 hours with the bus. The sales manager told me on the phone that morning that I could make the trip, the car is available. When I arrived that Saturday, after a long bus ride, she told me that they didn't have the color I wanted but they have another color. I was so upset and asked them to do me at least the favor of driving me to the bus so I could get home. The manager arrived and assured me that we’ll find a solution and they will pay for a cab from Wayne to Brooklyn. Next lie, I had to pay myself and fight for a refund. We agreed that they will find the color I want and they will deliver the car to me at my home address the following Tuesday. On Monday the salesman calls me to tell me that he doesn't feel comfortable driving the car to Brooklyn, but if I want to come myself to Wayne to pickup the car Tuesday evening, they will pay for a cab. I refused for 2 reasons: first I didn't want to pickup the car in a dark parking lot since I wanted to check it for scratches in the day time and second because I knew that I would have to pay myself for the cab again , and they are not quick at all with refunding the money. We agreed that the salesman would bring the car to my address Wednesday morning, and bring me also the refund for the cab and a set of all-weather mats which were part of our deal. He said OK, third lie. He arrived with the car, no check and no mats. I was ready to cancel the deal but he agreed to go to an ATM and bring me the money and give me an IOU for the mats. I checked the car, signed and he took a cab back to Wayne. After a week I called for the mats, he told me that they were in back order and I will have to wait until approximately middle of January. The IOU is only valid 30 days and they want me to wait 90 days for the mats. I told him that I couldn't wait until we get snow and mud, I will buy the mats elsewhere if they want to send me a check. Mazda is selling the mats for $125 but if I bought them elsewhere, they only wanted to refund o$75, their cost price and I would have to send them back the IOU first!! After all the lies and aggravations I endured, they had the guts not to trust me with the $75 , they want to have the IOU in hands so I could fight again to get my check!! My advice: avoid this dealership!!