Open Road Acura of Wayne

I very much enjoyed dealing the Open Road and have recommended them to my friends. The salesman (Michael) was friendly, helpful, and straighforward. A real gem. I had been planning to buy this car for a while, and had researched it extensively. I knew exactly what I wanted, a 2008 MDX Sport, black with black interior, with certain accessories. Another dealer told me that this configuration would be impossible to obtain without going on a waiting list. I called their number, got Michael, negotiated the price over the phone, and went in the same evening to sign the papers. There was no game-playing, no evasiveness, no effort to get me to come in before committing to a price, as I understand is a common tactic. They gave me the exact price I would pay, including tax, dealter prep, title and registration, and stuck to that price. My research tells me it was an excellent deal. I believe the other dealership was right--that it was a hard car to find--and Open Road did not have it in stock, even though they had a large inventory of MDX's (I had driven by the previous Sunday and saw a lot of MDXs there). But Open Road was able to commit to getting it from another dealer within an hour or so, and they had it in a couple of days. Delivery day was also a joy. There were no suprises, and no high pressure to buy extras, such as the extended warranty. I did, however, end up getting a warranty for a very good price. Michael gave my wife and me the grand tour of the vehicle. He knew its features well, and obviously had a great personal appreciation for the car. It was like a space-ship inside, with lots of features to learn about. Later that afternoon I had to give him a call to ask a dumb question about how to operate the key fob. After that I had occasion to call the service department with some minor questions, which were cheerfully and thoroughly answered. And by the way, after a month I am thoroughly delighted with the MDX. So in sum, Open Road is a very professional, service-oriented dealership that I cannot praise enough. They were all friendly and helpful, but if you go there I would still ask for Michael.