Open Road Acura of Wayne
Dealership Sales Review
I am a busy realtor but I needed to share an experience that really stood out. In 2006 I started the dreaded looking for a new car experience. I visited several dealerships and met some excellent people. But, one dealership really wowed me, Open Road Acura in Wayne, NJ. When I first walked into the showroom I had my defenses up which I was glad to find out wasn't really necessary. The showroom was bright and airy and the staff was friendly and not pushy. They actually made the leasing experience pleasant. No crazy gimmicks or come on just straight forward answers and excellent knowledge about there product. They really showed me the virtues of the Acura experience. Since that time I have leased several vehicles but I have stayed with Acura. It's a really good value in the entry luxury niche. But that isn't what keeps me returning to the same dealership for the past eight years. Its their service department which is the best I've ever seen.. Nothing pushy, hidden, and no add-ons just straight forward and courteous service. Their service is impeccable, from the staff that is willing to go that extra mile all the way to the fresh coffee. They even wash your car with your service appointment. I would like to acknowledge one of there service professionals Xenia and say thank you to their entire staff
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable