Decozen Chrysler Dodge Jeep Ram
Dealership Sales Review
If I could give this place negative stars I would. This place is an absolute disaster. To make a long story short, after a long search at many dealerships my husband and I finally decided to go with the Grand Cherokee at Decozen. We were told by a salesman named George (who is a complete [non-permissible content removed] to be nice) that he could do the deal at 6k down and $300 month for a 3 year lease, 15k miles a year. This was stated on Saturday and agreed that we would come back Monday to sign the paperwork. We called him on Monday AM to confirm but never heard back (should have been our first warning). On Monday, when we returned, he acted like he didn't know who we were. We actually thought maybe he was on something? He kept repeating his catch phrase "are you ready to deal?" He then tells us the car we want is $379 on 12k miles a year. When we asked how this could be after what he told us on Saturday, he LAUGHED saying "the deal changed today". He couldn't call us? OR tell us that right when we walked in? Instead he made us wait for almost 20 minutes while he disappeared in the back office. Also, I am almost 9 months pregnant and to drag us in there fully knowing you were just jerking us around is absolutely disgusting. Complete waste of time. Let me do you a favor--when you pass this place, just keep driving. Save yourself from an unnecessary headache and a crooked BS-filled salesman.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable