Prestige Subaru
Dealership Sales Review
My husband and I went there to buy a Mitsubishi, we were very specific about the car, wanted a black outlander sport with a premium package added. We got preapproved for the special deal Mitsubishi is running, and left a deposit for the car, which the sales manager said would have in in about 1 week. The next day we got a call from the salesman saying he wasn't able to find what we wanted, we had a few options- 1, take the same car but with 1200 extra options that we were going to have to pay for even though we didn't want, 2: take a grey color that they had on their lot w the options we wanted, 3: wait until march until mitsubishi built more cars. We said we wanted none and wanted our deposit back. The salesman said let me see if my boss will lower the price of the black extra options and we said fine, we'll hear what price you come up with and make the decision. They would not come down on the original price and insisted they could not find the car we wanted. We called another dealership and within an hour they had located the car we wanted. My husband then went back to Prestige and asked for our money back. The sales manager cursed at my husband, told us we wasted their time and the deposit was nonrefundable. My husband started to make a scene, told them they didn't hold up their end of the bargain and they finally gave us our money back. Would NEVER go to them again.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No