Springfield Acura

I have leased over 8 vehicles between Richard Passananti and another salesman by the name of Leo Daniels (rest in peace) who has since passed. All of my experiences with Leo & Richard have been or were professional, experienced, informative, honest and easy going. So I just leased my latest new vehicle from Springfield Acura, a 2023 MDX Tech on 4/25/2023. The entire experience was a pleasure up until the day came to pick up my new vehicle. At some point in my pick up experience a finance manager by the name of Manny Lazo (who by the way has no business cards – since I asked I guess… how unprofessional) but this man is [non-permissible content removed]. STAY CLEAR OF MANNY LAZO if you shop at Springfield Acura. I had shopped around at various Acura dealerships because even though Richard Passananti is an amazing salesman, I am a business women, an investor and this current car market is bonkers and super expensive post the COVID pandemic – so I wanted to ensure that I had the best deal. But back to Manny Lazo. MANNY LAZO LIKES TO PLAY THE “BAIT & SWITCH” SALES TACTIC, which is a form of fraud and seems to happen a lot in the automobile industry. He knowingly and intentionally gave me fraudulent data stating that my credit tier was MUCH LOWER than it really was. Manny lied and stated that I was tier 5 when 2 other dealerships had already proven & confirmed that I was a tier 2/3. Even my salesman Richard P, of Springfield Acura, had confirmed my credit score and credit tier level the Thursday prior, April 20th, 2023 – during my initial visit, in which my credit was ran, the monthly payment was negotiated and agreed upon by both parties, Acura and I, and my car delivery date, which was 5 days after my initial visit, April 25th, 2023. Manny Lazo, the finance manager, swept in on the transaction at the last minute in hopes that his “unfortunate news/my lower credit tier” was going result in an increase in my monthly car payment of “no more than $25 more per month” If Manny’s information was accurate I would have just rolled with the punches and accepted the “new information” on the day of pick up. But what Manny did not know was that I was texting and communicating with another Acura dealership getting verification that proved otherwise, simultaneously while he was feeding me this crap. I am a smart shopper so I was one step ahead of him. After I informed Manny of this – my credit tier magically went from a 5 to a “3” within 10 minutes max – but still not back to the 2 that all other dealerships stated that I fell into not a tier “3”. I can’t make this stuff up. Manny’s involvement in the deal was SOOOOOOOOOO SHADY!!!! I have NEVER had an experience with a finance manager in 27 years, like I did with Manny. And just to think – before he knew that I was more knowledgeable than he thought I was… he was actually trying to challenge me regarding the inaccuracy of the credit tier information and then attempted to proceed on to see what additional accessories options/plans I may be interested in. lol… is he crazy? I was pissed, close to walking away from the deal, very very very very offended that he would challenge my intelligence the way he did. I just wanted to get out of that dealership. Manny straight up lied, making a good day go from good to bad and a day in which I should have been celebrating go from happy to sad. Interacting with Manny killed the entire vibe. I just thank God for additional info and outside support from the other Acura dealerships because providing fraudulent & invalid credit tier information to potential customers in an attempt to get a higher monthly payment out of them is not cool… IT’S FRAUD & UNETHICAL so BEWARE when interacting with Manny Lazo!!!