Honda of Princeton

So very disappointed in Honda Of Princeton. We're from Virginia, but we found what seemed to be a good deal on an Odyssey here through USAA and TrueCar. Called them and asked for ALL the fees and extras and final price. We were given a good price, and told what the dealer fees were. Asked several times "And that's it? No extras, right?" Mike said that was it, all inclusive. So we drove up to Princeton from Virginia. We walked in, he gave us the keys and we had a great test drive. When we got back to the dealership it all blew up. When he put together the numbers sheet there was nearly $1000 of extra cost we weren’t told of. These were “extras” that we didn’t ask for but were told “we put that on all the cars”. Really? So then they should have been able to disclose that when we asked. Mike kept saying, “I apologize, but there’s nothing I can do,” I guess they figured with the sunk cost of the trip we’d just take it. But we got up to walk out. That’s when we got the “let me see what I can do”. A long while later, he came back willing to knock off one of the extras, but not another, (again, “nothing I can do”) and then told us that the problem was he had made an offer that his managers wouldn’t accept. Must have used the, “I’m going to get fired for this” about a dozen times. Finally threw in a “if you sign before 1PM, I’ll give you a $200 gift card”. Oh and did I mention that they insisted we use their financing, even though we had a pre-approved check from USAA ready to go? We were trying to be flexible, I realize that mistakes happen and that’s OK, but at some point THEY made the mistake and it’s now costing _ME_ money. So when they couldn’t get their finance people to agree to beat the USAA loan terms (no one ever can, it’s really exceptional), they basically just said, "No deal". Four hour drive each way, four hours in the dealership, and nothing. We even offered to go back to the straight price as listed online, rather than the deal we had worked out (gave them a few hundred more). Nope. We walked away with nothing. At least Princeton is a beautiful town and we enjoyed most of our time there. I’ve since learned it is not uncommon for this dealership to have prices on the internet that they have no intention of honoring. I would caution anyone who intends to deal with this place to carefully consider. They seem to make a habit of last minute changes and charges. Obviously, being from Virginia means I will never need to deal with them again, so my only recourse for the time and money they wasted is to inform others about our problems and hope to save them from a similar experience.