Honda of Princeton

My husband and I have both purchased and leased a car from Honda of Princeton. Our experiences purchasing our Odyssey and leasing our Civic were excellent, and thought we would never buy a car anywhere else.....until last year. We went back to discuss an offer on our Odyssey we received in the mail only to find it was not at all what they said or discussed on the phone. We left the dealership very dissatisfied, and no one ever called to follow up. We continued to receive the letters on that offer for the next year. So I called and spoke to Kerri Villani who was at first very apologetic, and was going to get back to me. Of course she never did. Now the lease on my husband's car is almost up and we get another call and e-mail from her. At this point it is laughable to think we will do business with them again, but I would have expected some kind of sincere apology, which did not happen. She made excuses and she suggested that she take us off her list. Their website states customer service is their promise and their passion - not in our experience! Whatever new management has taken over, I am sad to see a dealership I had respect for doing business this way.