Jack Daniels Audi of Paramus
Dealership Sales Review
Drove 40 miles to the dealership and when I arrived (on time for my appointment), I was told the salesman "stepped out" and will be back in 5-10 minutes. I asked to see the car I was scheduled to test drive, they said it was out in the lot. It was raining, but I went out there and looked - no Q3. I went back into the showroom - then I guy at the desk said, "Oh, it might be on another lot." I asked if he could get someone else to help me and about five minutes later, another salesman told me that the Q3 I was going to test drive was sold and was now in detailing. I said, "So, you're telling me I can't see the car?" and he said, "Well, I'll call and see if I can let you see it while they are working on it." I then said, "But, I am here to test drive the car, and I think you're telling me that I can't actually drive the car." He said, "Well, you can see it." I said, "I don't buy cars I can't test drive. Where's Solomon?" It was now at least 15, maybe 20 minutes passed my appointment time, and he was still MIA. I said, "If the car was sold, I should have been called so that I didn't waste 40 minutes, plus the gas, to drive here in the rain." The response was "Sorry." I have NOT received a call from Solomon, apologizing for his rudeness. Nor surprised. I got the impression that this is business as usual in that place. There are other NJ Audi dealers...I suggest you take your business to one of them!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No