Paramus Chevrolet

3/23/24: CJ is awesome! Super friendly, professional and knowledgeable. He made our buying experience easy…especially considering we told ourselves we were NOT buying a car at that moment! 5/3/24 UPDATE: when I originally left my review, I’d like to note that I gave the dealership and our experience five stars. We’ve now owned our Traverse for 40 days. The problems began 8 days after we bought the car. The backup camera failed. We were told we could not get a loaner car for another week. When we dropped off the vehicle for service, it took another 11 days to be told the problem had been resolved. When we went to pick up the car, not only was the backup camera still not working, but the radio was also not working now. We were immediately put back into a loaner vehicle. It took another 8 days to get an update from the service department. We are now being told that they have ordered a new radio and they are still diagnosing the issue with the backup camera. This has been a completely ridiculous, frustrating, unprofessional experience and the only consistent part of their customer service is that it is terrible. During the process, more than 4 messages were left to speak with the general manager, and it took more than a week to get a call back. The dealership having possession of my vehicle for 19 of the 40 days we’ve owned it is inappropriate and gives us pause in bringing any future business to them. Based on my current experience, I cannot recommend this dealership. The only positive part of our experience was working with CJ, our salesperson.