Acura of Ocean
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Acura of Ocean is Horrible
Written by 03/03/2012
onupdated 09/26/2025
Acura of Ocean makes owning an Acura a horrible experience. Inept service, difficult staff, and uncaring management equals me disliking my new Acura so much I am selling it and going back to Red Bank Volvo. They know how to treat people. Acura of Ocean cares nothing for its customers. My car broke down on the Garden State Parkway, had to be towed all the way to Ocean, all due to the fact that the service department never checked the battery during an almost $1,000 service one day earlier!! This dealership ignores what people tell them is wrong with the car, lies about recalls, charges them for items covered by recalls and more.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No