Acura of Ocean
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Dealership Service Review
service Rating
Nasty service people/manager!
Written byon 09/28/2012
updated 09/27/2025
One star is even too good for this service group. I read other reviews and see that I'm not the only one that had problems. This service group is the worst in my lifetime. I'm so frustrated after 5 visits. Thank God this was the last visit. Once you meet the service manager, you understand why! I think he hates women. Stay away! Not worth the aggravation. I'd rather drive the 20 miles to get it serviced at another dealership.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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jimflys1 on 06/12/2015
My wife and daughter experience the same thing with Brian Friedentag (who claim to be the customer service manager). After she turned in her loaner vehicle, They started to talk behind her back before she even left the service area.
Reportacuraofocean on 01/11/2013
Dealer Response
We are disappointed to read that your recent experience was not satisfactory. We do not want anyone to leave our dealership believing we have not made every effort to earn their business. Here at Acura of Ocean, our focus is to provide consumers excellent customer service and your feedback is important to our business. We apologize you did not have a positive experience and would like to make every effort to rectify the situation. Would you please contact me so we may discuss your concerns and at the very least learn from this so it does not happen again?
- Marc Rediker, 732-776-5200
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