Skip to main content

Toyota World of Newton


66 Hampton House Rd, Newton, NJ 07860 (map)
Today 9:00 AM - 9:00 PM
Sales Rating

Be the first to write a review.

Service Rating

Be the first to write a review.

Back to Sales Reviews

Dealership Sales Review

1 out of 5 starssales Rating
Horrible experience
Written by Rncsreview on 04/20/2017

Horrible experience. Giving a one star is generous. Made appointment to test drive a Highlander and upon arrival were assigned a salesperson who started work with the dealership the day before! This despite the fact that we observed several individuals standing freely throughout the showroom. Needles to say that the poor soul was unprepared to answer questions about the vehicle and tried her best during the test drive to deflect any additional questions. Following the drive, we were rushed into a salespersons (Andrew Porter) "office" where we waited for a significant amount of time, having to witness the what we call, salesperson-manager "passing of the baton" game, just to find out that the bottom line asking price for the Highlander we had in mind was at "MSRP". Having done our homework, the quoted "MSRP" was $ 2000 higher than the MSRP listed on the official Toyota website!! Very disappointed with how we were treated at this dealership and will not recommend to anyone.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.

Showing 1 comment
Sort by:
dealerreply on 04/27/2017
Dealer Response
We are very sorry to hear that you are unhappy with your experience at our dealership. We would like to discuss this situation further with you. If there is anything else that we can do to help address the situation and demonstrate the value we place upon providing exceptional customer service, please do not hesitate to contact us directly. Sincerely, The Toyota World of Newton Team
Report