Toyota of Morristown

Manager on 11/26/2024

We know that Doug Muller can be a rude nasty person.

Me on 11/26/2024

Service man Doug Muller is one you do not want to be dealing with at the service Department at Toyota of Morristown! If you get assigned to him, ask for someone else PLEASE! THE MAN IS RUDE, NOT WELL VERSED IN TOYOTA CARS, AND VERY UNPROFESSIONAL ! This person said the tech reproduced the problem we were having BUT CAN NOT FIND OUT WHAT WAS WRONG WITH THE CAR! THE MAN IS A TRAGEDY AND GOT VERY ANGRY AND ANIMATED WHEN I TOLD HIM WE WERE NOT PLEASED! HE WENT ON TO SAY AND I QUOTE..."THEN LEAVE YOUR CAR A FEW MORE DAMN DAYS AND WE WILL CHARGE YOU MORE!" WE LEFT AND I CALLED AN ASSOCIATE OF THE OWNER Johnathan Brauer TO COMPLAIN ABOUT THIS TOTALLY INCOMPETENT SERVICE PERSON THAT IN MY OPINION SHOULD HAVE BEEN FIRED ON THE SPOT FOR TREATING A CUSTOMER LIKE GARBAGE. PS I HAVE MY OWN AUDIO AND VIDEO THAT HE WAS UNAWARE THAT WAS RUNNING AS HE ACTED LIKE A FOOL THAT SHOWS THAT WHEN I GOT IN THE PASSENGER SIDE IF THE CAR WITH THE DRIVER'S SIDE WINDOW DOWN, HE POPPED HIS HEAD AND ARMS ON THE OPEN WINDOW SHOUTING AT ME. AT THAT POINT MY DRIVER AND I LEFT THIS USELESS UNPROFESSIONAL COWARD BEHIND AND LEFT!!!!!!