Toyota of Morristown

I brought my 2016 4Runner here for a recalled airbag to be installed. when i made the appointment i explained to them that i would need a rental car while they had my vehicle. they agreed and said it was covered. i asked how many days it would take to do the recall and they said it would be done in one day. i explained that i leave morristown at 4pm to commute home and they said it would be no problem. when i dropped the vehicle off that morning (at 7:10am) I explained that the back seat would not lay down using the handle. i also explained that the tire air input nozzle was broken off. I got my rental car and went to work. i texted the number they gave me at 2pm and got no answer. i texted the number at 3pm and got no answer. i called service and asked for my service tech and was told he would call me back. at 3:40pm he called me to tell me that they just put the vehicle on the lift. i asked if it would be done by 4 and he said that the recall takes 3 hours and they just put it up on the lift. i explained that my day ended at 4pm and i had to leave. instead of just telling me that i could keep the rental car, i was threatened with having to pay for it all weekend. As if it was my problem that they waited 8 hours to start work on my vehicle. I explained that i gave them my vehicle at 7am and their answer was to tell me it would be done in 1 day.. Which would be at 630pm. i explained that this did not work for me at all. I explained that this was poor customer service. The service tech said he would call me back. i called back to speak with a manager. i never heard from a manager. i heard from the service tech who explained that i could keep the rental over the weekend. on monday i texted and asked when my vehicle would be done. they said by 4pm. Apparently they needed another entire day at the dealership. when i picked up the vehicle i was met with a $450 bill. I paid for a bumper to bumper warranty when i bought this vehicle. At a minimum, the fact that the seat was broken and would not lay down should have been covered. they did not cover any of it. they argued that it was all wear and tear. i paid and left. i have an email out to the service manager to call me. i am still yet to hear from them. i am also going to alert anyone and everyone out there of how this place does business. so i will be writing this review on every single website i can. What a complete disappointment. I have been bringing my vehicle here for 10 years. I will never come back and will never purchase from this place.