Toyota of Morristown
Dealership Sales Review
The sales team tried to make my experience hassle free. Len Pizza is my kind of salesman. No gimmicks or nonsense and treats the customer with respect. The problems started from the moment of delivery. The fact that the vehicle developed starting/electrical system problems the moment after I took delivery makes me wonder if the dealership knew or should have known there was a serious problem. The dealership has provided a loaner car for 2 days now while my vehicle sits in service however it is very troubling that they are not able to identify the source of the electrical problem in that time. Of course, I called Toyota USA and they don't want to discuss anything other than referring me to their Warranty Terms. So much for Toyota Customer Service and reliability. The saga continues but at this point I believe Toyota should immediately exchange my "lemon" for a new replacement.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes