Route 22 Toyota

I would stay far away from this dealership. While my salesman, Thomas, was hardworking and sincere, albeit inexperienced, his manager was downright abusive. I knew exactly what car I wanted and negotiated the deal over the phone for an “out the door price”. I didn’t want any surprises. When I went to pick up the car (my first time at the dealership), I was advised that the price was slightly higher than agreed to in writing. After first telling me it must be my mistake I showed them the proof in writing. Then they attributed it to a miscalculation. While the amount was quite small, I objected and the manager, Alex Cancela starting screaming "do you want to walk away" "walk away, I want you to walk away”. Thomas had to calm him down. When I asked him to stop being belligerent, he just continued telling me to walk away. In addition to Thomas, I did have some dealings with Ainsley, who was quite helpful and responsive. So obviously there are some good people there. However, as long as Alex Cancel is the manager he will set the tone for this dealership Possibly I got a great price, which Alex regretted, but in any case, there was no reason for him to become abusive. I did leave with my new car, but would never use this dealership again.