Route 22 Toyota

Very unpleasant and stressful experience shopping at this Toyota dealership. I came in prepared to negotiate the price and they twisted the facts, tried to upsale the car over its price, in the end when I was Ok with the price, upon the financing review and signing documents, they included optional fees and services that ended up costing me a lot of money and that I did not need. Finance guy Darren did everything he could to screw us over. I had to almost fight to get at least some of the unneeded services and fees out of the way. Services and fees they tried to applied to my purchase: 1. window etching, lost key replacement and tire replacement for 3 years $700 2. documentation fee $350 3. Bank acquisition fee $499 4. Dealer prep fee $700 5. Registration fee $399 I was only able to get some of the fees out of the way. Lesson learned: always research your dealer prior to going to the dealership and if you don't like anything - leave. There will be another day to come back and continue negotiation. If I had to do it over, I would definitely not buy from these guys.