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Route 22 Toyota


109 Rte 22, Hillside, NJ 07205 (map)
Today 9:00 AM - 9:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Poor Sales Service
Written by bquick1 on 08/06/2009

After a visit on a busy Saturday in which I encountered a sales person that seemed very nice however, also seemed a bit 'out of it' and lacked overall knowledge I couldn't believe that my family and I had to wait 20 minutes for this. Overall I got a bad feeling about this place. I returned reluctantly when I saw what appeared to be a good deal. This good deal had seats with what appeared to be cigarette burn type holes. I'm not sure how it could be a certified pre-owned Toyota. Other Toyota dealers I've visited, I'm sure, would be embarrassed to have this vehicle on their lot. It was an awful visit. I was belittled by a Sales person and Sales manager. They never brought the keys over or offered to let me actually see inside the car and continued to work harder at proving me wrong as to my thoughts and what I had seen in the add than listen or try to help get me into a car. Finally they offered to try to work with me however would have to add cost for the certification on top of the price. At this point I was already thourougly frustrated since I had seen this clearly on the advertisement, "Price includes all costs to be paid by a consumer, except for licensing costs, registration fees, and taxes." And no other mention other than the title that included the phrase "Certified". And evidently it was but you had to pay extra on top of the price tag for it. I walked away for a 2nd time after interacting with 3 total sales person with no question in mind I was lucky NOT to have bought a car from this place.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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