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Route 22 Toyota


109 Rte 22, Hillside, NJ 07205 (map)
Today 9:00 AM - 9:00 PM
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Dealership Sales Review

2 out of 5 starssales Rating
unsatisfied
Written by bvalluri on 09/22/2012
updated 06/10/2025

i purchased a toyota camry 2009 2 months back. nothing wrong with the car. its a great car. but i felt i was cheated. when i went to look at the car the sales guy told me they had the remote keys for the car inside and he will give them if i liked the car and bought it. i made a deal later and bought the car. the sales guy who helped me was not there on that day. some one else helped me out and when i made the deal. they just gave me a regular manual key. when i asked them they said the other sales guy has it somewhere and they will give it to me when he comes. i stop buy a couple of days later and then the guy says in the end that the old owner never gave them the keys and i had to get them installed myself. i talked to the person who made the deal and said i had to talk to the used car manager. and when i talked to him about that he said he is not sure and will call me back. he never did. i told him the website said it had the keys too. he said they dont do it. the info gets updated automatically. i only ended up leaving a couple of messages on his phone but he never returned the calls. if i had taken the car knowing about that then its fine, but they told me it had the keys and then they didnt have it. i will cost me another $600 - 900 to get it fixed. very dissappointed.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

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route22toyota on 09/24/2012
Dealer Response
We apologize for the bad experience at our dealership. We strive for full customer satisfaction for everyone who works with us on a car deal. That is not what you are relating here. I would like find out more about how the confusion between you and our dealership arose. Please contact me directly at your earliest convenience to discuss your situation. Thank you, Lauren Ferrigno, Route 22 Toyota Lauren22Auto@gmail.com
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