Honda of Hackettstown

I live two and a half hours from this dealership but found a vehicle there that I really liked. The price looked great, carfax was clean, didn't see any issues. I contacted them online initially and spoke to Laura many times. It was stressed to me that this dealership will not loose a deal over price which was very reassuring. I had a written offer from a dealership nearby that I shared with Laura and she assured me that Honda of Hackettstown would do at least as good if not better. I sent pictures of my trade, gave her my VIN number, and sent her an actual copy of the other dealerships offer. After three weeks of confirming details and gaining confidence in my decision, I put a deposit on the vehicle and made plans to head to the dealership that weekend. The day before I was to travel, the sales manager Ronnie, called me to again reassure me that I would be taken care of and would be happy with my potential deal and new car. I arrived at the dealership Saturday morning, met Laura and was passed off to my sales rep, Alex. Alex showed my wife and I the vehicle that I had put a deposit on. The car looked perfect until we opened the doors. The inside was filthy and covered with dog hair and dirt, I was told that the vehicles get a quick once over when they arrive and are not detailed until they are sold. Sounded backwards to me but OK. You would have thought that a vehicle that someone puts a deposit on should look good, but maybe they do things differently here. We went on our test drive and then proceeded inside to see the deal. I explained and showed Alex all of my paperwork regarding matching or beating the other offer I had and exactly what I was expecting. He went off to his sales manager and came back with an offer that was nearly $10,000 off from what I was promised would be matched or beat. I explained again exactly what I was told, including emails from Laura, about the deal I would get. We were left to sit at our table for 15 minutes when the sales manager Ronnie came to talk to us. He came to us with an offer that was about $4,000 closer. He offered a lot of apologies, excuses, and blatant lies regarding not having information ahead of time, as to why he was not going to honor what was promised to me so many times over the phone and via email. Classic bait and switch and completely disgusting. It didn't matter that I had all the emails and voice mails, some from him directly, I was two and a half hours from home and completely hung out to dry. Angry, disappointed, and in disbelief I drove home and promised myself that I would make sure as many people as possible knew what kind of dealership this was. I will say that my sales rep, Alex, was very helpful. I could tell he was embarrassed about the situation and he did everything he could to help us, it was just out of his control.