Honda of Hackettstown
Dealership Sales Review
I had leased a Honda and when the time came for the lease to end I had a pay off price which didn't included taxes and FEES. I thought the fees were only motor vehicle fees but no, I was wrong. I wanted to look at Subarus instead and then later got a call from Phil a salesman there who told me to come in again and he would take care of the fees. After deciding to go back and buy the Honda he Phil said there was nothing he could do about the fees and if I didn't like it to go somewhere else. The car was sold to me "as is" but I had to pay $615.00 to have it inspected although I leased it for three years and it was at Honda all the time being inspected. They didn't tell me about the $399.00 document fee. When I noticed it and complained to Justin in finance he gave me another contract and said he would split the differance with me. He gave me back the same exact contract back with nothing taken off. You can't trust them. Make sure you check everything. There are still other issues I'm trying to check out yet with the financing where I believe I was also lied to about. Record your conversations !!!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No