Toyota of Hackensack

Unlike some of the reviews posted during 2013, I had an excellent sales experience at Toyota of Hackensack. It appears that things have changed at the dealership.. I was looking to trade in my 2002 Rav4 that needed major transmission work, for a new Rav 4. On July 4, I visited a dealership 5 minutes from my home in Mahwah, I was given a price, no test drive and was told they would look at my old Rav, which was sitting in their service department, and get back to me with a trade in price.. Got a call back, on July 5, from the Sales Manager, he had not looked at my car yet. I called the salesman on July 9 and was told again that his Manager would call me back, and that they were going to discuss it that afternoon. I never heard from them, so several days later I got my car out of the service department and went to Toyota of Hackensack. Here I am a customer who needs to buy a car, but apparently the other dealership was not interested in making a sale. As a woman buying a car on her own the process can be intimidating. But I did my homework, knew exactly what I wanted, checked the going MSRP, dealer invoice prices, manufacturer's rebates, and what others were paying for the same car in my area, etc. Finding and going to the right dealer can make all the difference in the world. At Toyota of Hackensack, I had a wonderful sales experience. The Sales Manager, Michael P, immediately took me for a test drive, and in detail pointed out all the differences between my 2002 RAV and the features of the new one. We sat down and did some negotiation on price. He was soft spoken, I was treated with respect, no mind games, no hard sell tactics, no pressure to make an immediate decision. He then asked what could be done for our numbers to come closer, we agreed on a price and the deal was closed. He then turned me over to Sales Associate Ana M who helped with the rest of the transaction and with the other details. She offered to go over anything else that I might have questions about. While I was waiting, there was another woman there who bought a car on her own for her daughter she was all smiles as well. She came over to congratulate me and told me how happy she was with her purchase. I picked up my car the following day, was greeted by Michael and Ana, then introduced to Ozzie, the Financial Mgr. who had me sign all the paperwork. It was very evident that they all treated each other with the utmost respect, and that is reflected in the way they treat their customers. I regularly read reviews on line to help me make decisions on which products or brands to purchase and which businesses to frequent, but have never posted one of my own. Because of the excellent quality of service, respect and real caring that I received, I felt compelled to write this review. I would definitely recommend Toyota of Hackensack, and especially Michael and Ana when you are in the market for buying a Toyota.