Toyota of Hackensack

I had an extremely disappointing experience with Toyota of Hackensack and would strongly caution anyone considering doing business with them. The process began with a salesman named Tim, who quickly passed me off to Kellen Tavarez for the online portion of the car purchase. I was buying a 2019 Toyota Highlander and completed all the arrangements online, including submitting a down payment. When I arrived at the dealership to finalize the deal, Kellen handed me off to his supervisor, Michael. Michael asked me to sign a digital document on his screen, claiming it was simply to confirm the car purchase and to enroll in automatic payments that would supposedly reduce my interest rate. What I didn’t realize at the time—and wasn’t told—is that my digital signature was being used to sign additional documents, including one enrolling me in a warranty I explicitly did not agree to purchase. It wasn’t until later that I discovered part of my down payment had been redirected toward this unwanted warranty. When I tried to resolve the issue, I was repeatedly transferred from person to person, and eventually, my calls and emails were ignored altogether. Thankfully, I had recorded the interaction and captured images of the document I actually agreed to sign, which clearly showed no mention of the warranty. This dealership’s tactics are misleading at best and feel downright deceptive. I strongly urge others to think twice before trusting this dealership with your business. Their lack of transparency and accountability is unacceptable.