Toyota of Hackensack

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Toyota of Hackensack
278 River St, Hackensack, NJ 07601 (map)
Today 9:00 AM - 6:00 PM
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(14)
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Yes (0) No (1)
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Dealership Sales Review

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Worst Ever! Stay Away! Wish I Had! unethical, unprofessional, inefficient
Written by lucilamb1 on 11/30/2009

[violative content deleted] (Warren Talmo, Lorena C.), no attn to detail (Fred Belloti, Mario Puentas, Fred Radulic), worst car buying/cust serv exp, bait/switch w VIN (Walter Talmo, Lorena C.) & loan finance amt (Michael Finn & Augie), insisted new car had to be brought fr 250-300 mi away @ cost of XTRA $300, secretly presented different car fr <20 mi away, car had physical damage (scratches, chip), after-market heated leather seat wire outline showing thru cushion - in @ least 5x still not resolved, scratched top of car by sun roof,damaged dash during detail denies it, fought to get floor mats pd for, free 90 days satellite radio not disclosed, dealer transf car w/o Lo-Jack install, Lo-Jack tech scheduled install w customer, had to request Lo-Jack cert fr Lo-Jack 4x, dealer did not supply, still haven't recvd heated seat system & warranty info, had to request tire warranty, etc. very unethical, unprofessional and inefficient dealership

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
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melgirl on 12/06/2010
Had a similar experience while buying my Certified Pre-Owned 2007 Camry. Sleazy salesman Alex. Who charged me an additional $500 because the car was Certified! Even more sleazy and dishonest money man James who first berated me trying to sell me an extended warranty that I didn't want. He then tried to trick me into signing the contract with the wrong interest rate. The deal was for a 3.7 percent and he made out the contract for 5.8 percent. When I caught the mistake he explaned that the payments would be the same! I guess he thought I was born yesterday! I should have walked out that moment but the car I was trading in was in very bad shape and I was determined to buy a car that day. He corrected his mistake... Oh, and then there is the Carfax, I kept asking to see it and they just kept stalling. Finally after all the paperwork was done it was given to me in the pile of papers one gets when they buy a car. Turns out the car had been in an accident. The sales Manager Belotti assured me that it was a minor accident and could not be a Certified Toyota if it was major damage. Then there were the tires. I had two flat tires within the first month of owning the car. Three out of the four tires were bald and would not pass NY State Inspection. So I had to replace them. To his credit, Manager Belotti reimbursed me for the tires and also refunded me the $500 that his salesman screwed me for. Do yourself a favor and do not do business with this dealership. Warn your friends and family!
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