Toyota of Hackensack
Dealership Sales Review
Keep in mind, that I am a returning customer. I leased a Toyota Corolla LE for 3 years form Toyota of Hackensack. Three months before my lease was up, dealerships started to call me, send me emails and mail to get me into the showroom in order for them to gain my business and one of them was Toyota of Hackensack. They called me and said if I would like to come in and see if they can get me into a new lease. I accepted, and asked them what kind of offers they had. They said they were willing to work with me over the phone since my hours were all over the place. They said to get me into the same car, Toyota Corolla LE, only a newer year, 2013, I would have to put down $2,500 and $169/month. I was shocked. Since when I first went to this dealership, I put down $2,500 and $145/month. I said what happened to being a returning customer...They said well these are new cares and this is the best we can do. Meanwhile, I got offers for Honda Accord, Nissan Altima and Ford Fusion, which are bigger cars and could be compared to a Toyota Camry for $2,300 and $160/month. When I shared this information with one of the sales reps that called me, he replies by telling me he has friends there and that there are no such offers out there. So, I replied by asking him, if he thinks I am making this up...he says people do strange things. So, I took the offers and faxed it to them. I have not heard back. Now, different sales reps kept on calling to no resolve. These people have lost 3 families and a total of 6 cars as customers. Good luck! When you go there I wish you all the best! [non-permissible content removed] Whatever happened to customer service and some respect?!?!?! I guess they have no clue.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable