Ray Catena Lexus of Freehold
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Dealership Sales Review
sales Rating
unfulfilled promise
Written by 11/11/2011
onupdated 07/29/2025
Three weeks before I bought my Lexus CT200H, I asked my sale rep: "Could there be a replacement part delivered shortly in case of car accident?" I was assured by the dealership that it shouldn't be problem. Unfortunately, an accident happened and it turns out that the part delivery take 3 - 4 weeks at least. This implies that Lexus sells cars that are not serviceable in a reasonably short time.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No