Fred Beans Toyota of Flemington

I placed a deposit on a Prius w. 3-4 month delivery expected. (other dealers were saying up to 6 mos). 4 weeks later I received a call that the car was in, however, it wasn't until this point that I was informed that a price increase had occurred a few weeks earlier. The car also had a few extras and the total additional cost was to be $637. I knew the cars were in demand but a price increase at the end of a model year added to higher transport cost plus the extras was not acceptable to me. I took a day to shop elsewhere and found a non-hybrid car that I was very happy with and purchased it. I notified James Toyota, reminding the salesperson that I had specifically stated that I didn't want any surprises and that he had quoted an "out-the-door" price. Perhaps, had I been notified of the increased price and shipping charges when they occurred, I would have been able to digest them. In any event, the salesperson apologized and my refund was processed. I received a receipt in the mail a few days later and the refund was credited to my account a few days after that. To James Toyota's credit, they did have a Prius available sooner than expected, weren't responsible for Toyota's price changes, apologized for poor communication and sent a timely refund. (I became very worried reading some of the other reviews here). Although I did not buy a car from them, they are probably not happy to have to resell it, and it was probably a disappointing transaction for both parties. All things considered, I would recommend them. To explain my Buying Process rating- the entire process was conducted by internet, mail and phone. I was familiar with the car and didn't need to see or drive before ordering. I was avoiding entering a dealership until picking up a car and this was possible, even though I backed out of the deal in the end.