Fred Beans Toyota of Flemington

The buying experience was ok, and the car is running well so far, but when the title arrived in the mail one of the digits of the VIN number on the document was almost invisible. First I went to DMV. They agreed that the title needed replaced but blamed it on the dealer. Then I went to Fred Beans and they blamed it on the DMV. I ended up back at the DMV, paid an extra $60 to get a proper title, and was disappointed with both DMV and Fred Beans. The DMV showed me a code typed on the original title that indicated it was printed at the dealer, so probably Fred Beans was mostly at fault. I went home feeling frustrated, and posted my experience on the Edmunds website. A few days later I received a phone call from the General Manager at Fred Beans Toyota after he saw my post. He was very apologetic about the problems I had with the title error, and sent me a check to refund the extra $60 dollars I'd spent at the DMV. He promised to use my post as a teaching point with his sales staff to avoid future customers from having the same experience. When the check arrived in the mail, it included a complimentary detail service for my car's exterior. Actions speak louder than words, and based on the General Manager's actions, Fred Beans took responsibility for the mistake, and showed they value me as a customer. I appreciate the steps they took to address my issue, and they have regained my trust and my business.