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INFINITI of Englewood


60 Rockwood Pl, Englewood, NJ 07631 (map)
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Dealership Sales Review

1 out of 5 starssales Rating
Dishonest salespeople put you in financial trouble.
Written by i_z on 03/20/2015

I leased couple cars before on my name at Infiniti of Englewood so they knew who I am. In May 2011 I signed a new lease for Infiniti FX for 40 months. My daughter drove this car and she paid all lease payments and car insurance. On May 2013 my daughter stopped at Infiniti of Englewood for car maintenance. Sales person approached her and offered to get a newer car. This assumed termination of existing lease for Infiniti FX and starting a new lease for Infiniti JX. He ignored the fact that lease was on my name and I wasn't present there at that moment. Thus, they terminated lease for FX and started a new lease for another 40 months for Infiniti JX on my name. I couldn't imagine that such reputable business like Infiniti of Englewood could make both transactions on my name without me signing all the documents. My daughter lives in Las Vegas and drove Infiniti JX there. I was under assumption that my original lease for Infiniti FX will expire at the end of 2014. So it was a big surprise for me when I learned about what happened only in January 2015 when I got copy of the lease from Infiniti Financial. From the document I learned that it was not a car I originally leased and all signatures were not mine. As soon as I got documents from Infiniti Financial my husband and I visited the dealership in Englewood, NJ. We had an appointment on Saturday, Jan, 31 with Taz Abousamak (sales manager) email: [Email & Phone contact removed]. We provided him all the documents we had about this case. We asked him how it could happened that dealership let a young girl to sign a lease agreement, pass verification and financial check, and get brand new $50,000 luxury car on my name and leave dealership. He couldn't explain how this weird situation happened but he stated that I'm still responsible for the car payments until the end of the lease. He also guessed that our daughter used fake driver's license. In reality you cannot get $50 cash from the bank teller without ID, but Infiniti of Englewood let take $50,000 car to a person without asking any ID plus they knew that she is not me and processed important financial documents on my name without me being present there. This case would never happened if they follow regulations that required ID check and verification. They actually made me legally and financially responsible for this expensive car against my will as a customer. Obliviously the dealership doesn't want to cooperate even to discuss the case. We never heard from them again. Nobody contacted us from dealership about our matter. Moreover, they referred us to their lawyer Mr. David Carmel who also doesn't respond to us. They made me responsible for significant extra monthly payments for the car for long period of time. That fact that they put me in financial trouble without my knowledge or will is obvious but they still refuse to help to resolve this case. Do not even think to go there. Dishonest salespeople put you in financial trouble.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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