INFINITI of Englewood

RUN AS FAR AWAY FROM INFINITI OF ENGLEWOOD AS YOU CAN!Every department in this place is a disaster…from internet sales to sales to the finance department to the service dept.…they are all terrible to deal with!I saw the car that I wanted online.The Internet Sales Manager told me that he had the car in stock & would have it @ the dealership for me @ 4pm when I arrived.When I arrived at the dealership @ 4pm,the car was nowhere to be found.I was then thrown to a regular sales person & we had to go searching for the car.The car should have been in a lot that Infiniti shares w/Nissan in another town.We needed to stop @ the Nissan dealer to pick up keys in case WE needed to move the cars around to get to the car that I wanted.The sales person went inside the Nissan dealer & comes out w/the entire pegboard of keys (literally 50 keys)!Needless to say,the car wasn’t at that location.We then proceeded to try to find the car by driving passed the service dept. lot,a parking garage, & finally a piano store parking lot.After driving around w/the sales person through 2-3 towns & going to five separate locations to find the car, they finally found the car in a parking lot of a piano store!By the time they finally found the car, it was already nighttime so I couldn’t see a thing.The salesman then drove me to an Exxon station down the street so that I could see the car in “better” light(I had to use the flashlight on my phone to see certain parts of the car)!After negotiating, there were two items that Infiniti was going to fix…the scratched rim & the scratched bumper.I was told that I could pick up the car on a Monday (I purchased it on a Wednesday).What a surprise, the car wouldn’t be ready until Wednesday.Wednesday came & I asked the sales person @ least 5 times if the car was ready & he said yes.I told him to have the car at the dealership for 4PM.I arrived at 4:30PM & not only was the car not there,but neither was the salesman.The salesman finally showed up w/the car 45 minutes after it was supposed to be there.What a surprise, the scratch was never touched up.I was told by the salesman that he had the touch up paint for me(for ME to touch up the scratch MYSELF)but that someone had stolen it.He then told me to go to another Infiniti dealer to buy the paint so I could touch up the scratch MYSELF & that he would cut me a check!The salesman also told me that he was able to get an extra key.While I was waiting in the showroom,he asked me for the key,which I gave him.He went outside & came back in & asked me for the other key,which I gave him.After I got home,I realized that the extra key that he gave me didn’t work b/c it wasn’t for my car!Neither the key nor the key fob was for my car!The salesman knew when I was @ the dealership that the key didn’t work but yet he still gave it to me & didn’t say one word that it didn’t work.I called him & told him about the key not working & he said that he didn’t want me to leave the dealership with that key.If that was the case,why did he give it to me & let me leave with it!! As if all of that wasn’t bad enough,then I had to deal w/the finance guy.I had a bank check already made out to Infiniti of Englewood per the salesman instructions,but I was told by the finance manager that they would prefer that I pay that money to the bank this way Infiniti can make their money.So I told the finance guy why would I want to do this if my monthly payments would be less if I gave Infiniti the check.He then THREATENED me by saying that he wouldn’t sell me the car if I didn’t do it his way or if he did sell me the car,he was going to sell it to me for list price rather than what the salesman and I agreed upon.So I had to put down an amount that the FINANCE GUY SPECIFIED & then finance the rest otherwise he wouldn't have sold me the car or he would have sold it to me for thousands of dollars more than what was already agreed upon. Then the salesman that I was dealing with said that he would get me a correct key.I specifically told him numerous times that I needed a key fob & a key.After trying to contact the salesman,I called the Sales Manager & of course he didn’t answer his phone & his voicemail was full.So I hung up & called back & spoke to the receptionist…she paged him twice & he didn’t answer either page.So I left my number for him to return my call & he never did.I was able to get in contact w/the salesman that I was dealing with so I asked him if he would be at the dealership that Saturday & he told me yes.I specifically told him to have the key fob & KEY ready for me when I got there.When I arrive there, the salesman had the key fob & proceeded to tell me that the key in the key fob doesn’t work for my vehicle.So I asked him why not & he said, “They wont let me cut you a key.”So they will allow him to give me a key fob that’s worth hundreds of dollars but they won’t allow him to cut a key for me for $23?Makes no sense at all but after all that I have gone through with this dealership,it didn’t surprise me.I was then told by the salesman to go FOUR lights & make a left to go to the service dept. to have the key fob programmed & a key cut.So I drove through the 4 lights & made a left; there was no service dept.I then looked up the address for the service dept. & put it in my navigation system.Turns out that the service dept. was actually FIVE lights from the dealership,not four. Once I finally arrived @ the service dept., they programmed the key fob & cut the key.I was told by the service advisor that my car was washed & was out front.I went to check out & the cashier then told me that it would be another 10 mins b/c they were still washing my car.I gave her the $23 & her walkie-talkie went off…they told her that my car was already washed & it was out front waiting for me.I go outside & my car was waiting there for me, but it was never washed. Stay as far away from Infiniti of Englewood as you can…as you can see, every department in that place is terrible & their customer service is non-existent!They give you excuse,after excuse,after excuse & they are the most unorganized dealer(or any place of business)that I have ever seen.If this wasn’t the exact car that I wanted,I never would have bought it from there.I would NEVER recommend that anyone buy a car from this place or have your car serviced there unless you want to have a bunch of headaches.