INFINITI of Englewood
Dealership Sales Review
So I wanted to buy a Bday gift for my dad's 60th. I went to the Infiniti of Englewood dealership 2 months in advance and worked out the deal. I would do all of the paperwork, but the vehicle would be registered to my dad. Also, I asked if I could pick up the car a couple of days before the birthday. They said no problem and I signed all of the paperwork and overall had a very pleasant experience. Little did I know.... Because I had time, I added some customization to the car, therefore they didnt have it at their lot. They needed to get the vehicle, understandable, but I had time. It took a month for them to get the vehicle. They called me up and I came in to look at it. I took pictures and was very ecstatic. I asked again if I could pick it up in a couple of weeks and meanwhile would take care of the insurance and payments. No Problem. A week prior to pick up, I talk to the rep, and she tells me there is some info she needs to give to insurance company, but she'll take care of that. She also gives me their bank info. I touch base with her a couple of days later and we agree on the day/time to pick up the car. I talk to her several times a day each day for 3 days prior to the pick up date. Finally, the day of pick up is here. I go to the dealership and BAM. THEY DONT HAVE MY CAR, instead THEY SOLD IT TO SOMEONE ELSE!!!!!!! [violative content deleted]!!!!!! The car that I purchase was sold!!! It took them 3 hours to tell me that the car was sold!!!! Came up with various excuses. Everyone from the sales rep to manager to gen manager of the dealership were " Oh we are sorry. I wonder how this could have happened..." How does that help me?? They told me that not a single dealership had the car that I requested or anything close. Further, they refused to give me the money I paid as deposit for the car stating that they did nothing wrong. Only when I took them to court did they promptly gave the deposit back. That same day I called up 3 dealerships in the vicinity. All said they had the same car I was looking for. I went to [another dealership] and bought the same car I was looking for the same day for less money. Please take my word for it, avoid this dealership at all costs!!! They are all [violative content deleted] looking to scam you.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No