Matt Blatt Kia

I’m pretty sure this is the worst I’ve ever been treated by a dealership. We made a deal over the phone after test driving a Sorento plug in hybrid a few days prior. I discovered before we picked the vehicle up that it had two recalls from 6 months ago that were not completed. I called my salesman Mike and told him I didn’t want to pick the vehicle up until the recalls are complete. He said it would be taken care of. When I came in that Saturday to pick the car up only one of the recalls were completed because they were waiting on parts. I also noticed there were these pretty bad scuff marks in the cup holders that I wanted fixed. We agreed they would fix the cup holders and do the recall and I could pick the vehicle up when all that was done. I got a call from Tom that Tuesday and he said the cup holders were fixed and looked perfect. I asked Tom if I could leave a deposit for the vehicle and he said he would let Mike know. Mike called me later in the day and  told me the parts for the recall would be in on Wednesday. We set up a time on Friday for me to pick up the vehicle.  I’m thinking we’re all good. Mike calls me that Wednesday and tells me the vehicle was SOLD on Tuesday. How does that happen? How could you treat a customer that way? I just can’t believe a dealership could treat a person this way. I forgot to mention Tom called me after I left on June 7th and was really trying to minimize the damage to the cup holders. I was mostly happy with my salesman but the sales managers that let that car go out the door are the most unethical people I’ve ever dealt with.