Open Road Honda

Went there, told the guy I needed oil change. They took the key and the car. I went in, sit down, and waited. Two hours passed, I asked what happened, is the car going to be ready anytime soon? they said they NEEDED my confirmation to do an oil change, and nothing has been done and the car is just sitting there parked. What the ****? I waited two hours there, and there were at least 7 employees walking around and they couldn't ask: oh why is there a piece of paper with a set of keys sitting there for TWO fricking hours? Why did they just take my keys and car after I told the guy I need an oil change without even confirming what needs to be done to the car? If it wasn't for the free oil change service that comes with the car I bought there, I would never service my vehicle there. The service department is horrible and assumes that customers know their work flow. Look elsewhere when you want someone to really care about servicing your car. Not to mention the ridiculous prices for simple things like changing filters and "cleaning" (both over $70)--- then again it's a dealer so I did not deduct points from there. But keep this in mind, when you pay for their services, you are not paying for speedy and reliable customer service.