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Autosport Acura of Denville


3109 Rte 10 E, Denville, NJ 07834 (map)
Today 9:00 AM - 5:00 PM
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Dealership Sales Review

3.7 out of 5 starssales Rating
Bad experience
Written by kuppyus on 01/13/2008

Vistied hte dealer and agreed to buy a 2008 Acura RL with Collision Damage Mitigation System. They did not have any in stock but told me there were 3 that they could get from other dealers and it should not be a problem. We signed a contract and I gave them the requested deposit of $1000. After 2 weeks of only one or two messages in response to my phone calls asking for a status I was told they could not arrange a trade. They offered another car without the CDMS package but the pricing was not as good so I told them I was not interested and requested a return of my deposit. It was then that I got furious since I was told it will take 1 month to process my refund. No explanation was given as to why it would take 1 month to process a refund since it took 2 minutes to accept my refund. The deposit was made on a credit card so there was not an issue of check clearance. This handling of taking a deposit on a contract for a vehicle that eventually could not be delivered at no fault of mine and delaying my refund for 30 days caused this dealer to lose any chance of future business with them. Since I have found the CDMS package is not available anywhere, I will buy the car with the Technology package, but not from this dealer. Not trustwothy

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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