Cranbury GMC
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AVOID CRANBURY Buick GMC!!!
Written byon 02/20/2024
Please Avoid. Save yourself a Headache. They simply misrepresent poor vehicle conditions and try to add exorbinant fees to the tune of 20% or $4,000 extra on a vehicle fairly priced. DO NOT waste your time. The sales rep Mohammad has no sales experience and is guided by CORRUPT MANAGEMENT PRACTICES. Spoke to Tom Donohue who indicated scratches, dents, dings, gouges, and damages are normal for a 2-year-old vehicle. Unbelievable!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
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Frank on 02/21/2024
Dealer Response
Thank you for your feedback. We take customer concerns seriously and regret any inconvenience you experienced.
We apologize if you felt misrepresented regarding the vehicle's condition and pricing. We offer transparency in our transactions and strive to ensure fair pricing for all our customers. All costs are disclosed, and all vehicle photos are available on our website to accurately represent the condition and cost of our vehicles, helping to avoid any misunderstandings. Additionally, we are happy to provide more photos or videos of a vehicle upon request, as we did for you.
We're equally sorry if your interaction with Mohammad didn't meet your expectations. We also take pride in our diverse team, ensuring a range of perspectives to better serve all our customers, and we're disappointed to hear about your concerns.
We appreciate your feedback as it helps us improve our services. We'd like the opportunity to address your concerns personally and regain your trust. Please feel free to reach out to us directly at 609-395-5599.
Best regards,
Frank
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