Garden State Honda

Let me start by commending my sales person, Hector Aviles. He made the buying process easy and treated me with courtesy and respect throughout. He answered all my questions, addressed all my concerns and went above and beyond to make me happy. He was nothing but helpful and professional the whole way through. He is an asset to your dealership and completely proves the 'sleazy car salesman' stereotype wrong. I hope that all my future car buying experiences are like this one. I would wholeheartedly recommend anyone I know to go to Hector if they are interested in purchasing a vehicle. On the complete other end of the spectrum was the finance department. I first spoke to Isabel (I did not get her last name). At first she was helpful and professional, but once she found out I was not interested in purchasing any of the extra options for protection that she was offering, her demeanor changed. She became short with me, seemed very visibly frustrated and gave me the impression that I was wasting her time. She also lied to me about the terms of my loan, she said that I could not do a 36 month finance because my payments could not exceed $200 a month even though she had offered me a package of protection that would have made my payments close to $250 a month. She just did not want to offer me 36 months because I wasn't buying what she was selling. When I called Honda financial directly they said I could have done 36 months if I wanted to and they did not know why she lied to me. She also had her manager, Mr. Joe Choy, come out to try to convince me to buy other options. He proceeded to badger me for over 15 minutes even though I gracefully declined to accept anything at least a dozen times. He insinuated that I was stupid and uninformed for not wanting the extended warranty, told me I was wrong in belief that I felt I could get a comparable warranty from another source. He rolled his eyes at me and when it became apparent to him that he could not convince to buy anything he gave me attitude, snatched the papers from the desk and practically stormed out of the room. I understand that these people in finance might need to sell me these options to make commission but they should not disrespect customers who are not interested in any of the things they are offering. It seems to me that once they knew I would not be putting money in their pocket, I went from being a customer to being a nuisance that just wanted to push out the door as rudely as possible. After the experience I had on the sales end, the finance end was a real let down. Maybe their training should include how to deal with the fact that some customers, for whatever personal reasons they have, might not be interested in extra services and that the fact that they are not interested does not make them less of a customer. Over all, I would give the sales department an A+ and your finance department an F. I cannot in good conscience recommend anyone I know to go through the finance department, they were rude, unprofessional and a huge disappointment.