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Subaru of Cherry Hill


1800 Marlton Pike W, Cherry Hill, NJ 08002 (map)
Today 9:00 AM - 9:00 PM
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Dealership Sales Review

1.5 out of 5 starssales Rating
the warranty switcheroo game
Written by 7vegas11 on 08/19/2009

When we were negotiating our deal on a 2007 WRX with Rich, we kept emphasizing that we wanted a warranty that would be good for the life of the loan, which was going to be 6 years. He said that he would have to check with the finance department to see how much the warranty would cost. He informed us that the warranty would run $2200, but that we could work that into the overall price we were going to pay and that he was basically giving us a 6year/100000 mile warranty worth $2200 for free. When we got into the room with Donald who was going to handle the financing paperwork etc, he wanted us to sign the agreement, but we noticed that it did not mention a 6year/100000 mile warranty worth $2200 anywhere on the form. What it did mention was "service contract" and the price it showed next to it was $650 or there abouts (it was definitely under $700). Donald informed us that this was the warranty. I said, well it does really specify anything, and it is only showing an amount that is less than a third of what we were told it was worth. So he says, if it makes you happy, I'll write it on there. And then he wrote "6year/100000 mile warranty beginning with the date of original purchase." I asked, what do you mean by the "date of original purchase". And he informed me that the 6 years begins with the date that the original owner bought the car back in 2007, and since they bought the car in April/May of 2007, that the warranty would run until April/May of 2013. Didn't I understand why they call it an "extended" warranty. I informed him that we had negotiated a warranty for the life of the loan, which would be until August of 2015. He picked up the phone and called someone, and said "didn't anybody explain an extended warranty to these people". Rich came in, and we told him that we had negotiated a warranty for the life of the loan. Then they proceed to tell us that this is the best warranty that they can offer us for this vehicle. We tell them that we need time to think about this now, because this is not the warranty we were negotiating for. We try to get up and leave, and then the show begins. Donald is all upset because we don't understand what the word "extended" means. The manager Nick grandstands that if we walk out now, the deal is off the table forever. Rich is trying to be my best friend (good cop/bad cop) , and tells me that as great as these cars are, I really don't need any warranty at all, and I should take the car. The next morning, Abe calls, and tells me that he can offer me a warranty on the car for not only 6 years, but for 7 years from the date of our purchase. I tried to pin him down as to whether this would be the same bumper to bumper warranty that we were told did not exist and that they could not do the very night before; and he told me not to worry and put Rich on the phone. I asked Rich how come today there is a 7 year warranty (good through 2016) when there was no such animal the night before. He informed me that he did not know they were available (I guess Donald didn't know either). So just to make sure I understand what the warranty is, especially since I was so stupid the night before, I sent Abe an email and asked: if this was a 7year/100000 mile warranty good through 2016 and covering bumper to bumper and good at any Subaru dealership. This way, when he responds, I will have it in writing. But, Abe never responded to my email................................................... The car has since been sold to someone else. I wonder if they got a warranty?

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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