Route 23 Automall

Overall I would describe my experience with Rt 23 as..."ok". I'm pretty surprised by all the 5star reviews here and I'm left feeling even worse about my experience since it appears they're capable of doing much better. I was there looking for a used truck. Found exactly what I was looking for even though I've never bought used before. Part of the sales pitch explained how good their service is, and how thoroughly they inspect and service all their used vehicles. Sounds good, so I got ready to take it for a test drive. Sat down, started it up, tried to pull out of the parking spot...the power steering was broken. Things happen. I wasn't upset. Came back a week later after they made the repair and took it for a test drive. All seemed well so we agreed on a price. Then they tried to say they didn't offer a warranty on this vehicle despite the large sticker in the window that says it has a warranty. Unimpressed a 2nd time. Then had to wait for the business manager to finalize the paperwork Was kept waiting over an hour despite it being relatively late, and the place was pretty empty. When shown into the manager's office there was no apology, or explanation. He didn't even look at me, or introduce himself,s hake my hand etc. I still don't know his name. We finalized the deal and I drove off. Saw there was less than a 1/4 tank of gas. Unimpressive. 24hrs later we turned around and drove back to drop off the truck. Had another significant problem that needed to be repaired. So much for their expert vehicle inspections. Normally all of this would warrant a 1 or 2 star review but in their defense they did a few things right. Bob was very nice to work with and probably the only redeeming part of the deal. They did honor the warranty and made the 2nd repair without hassle or argument. And they did offer a fair price on the vehicle. But overall, when you're handing over tens of thousands of dollars, and there are many many Ford dealerships on rt23 alone, you should expect more. After writing this, and not posting it, I'm glad. Because after a week, the original problem is back again. They were supposed to call me four days ago to discuss, but that never happened. We're down to 1.5 stars.