BMW of Bloomfield

We tried to purchase a car at BMW of Bloomfield, and found the sales staff to be untrained, untrustworthy, and not satisfactory in any way. We had an appointment, confirmed the day before and the day of, with the general manager to teach us how to use the i-drive, and he was nowhere to be found when we arrived on time. We had had to make this appointment because our salesperson had no idea how to work the i-drive. In addition, the back seat of the car had a tear in it, which wasn't there when we made an offer on the car! They first tried to get us to agree to a "repair", which in researching, we found was an inadequate offer, and then when we expressed some qualms about the repair, they offered to replace the seat. It just became a litany of problems with the sales department, and we finally walked away. Buying a $50,000 car should be a fun and enjoyable experience, not one filled with false promises, missed appointments and poor service. If we can't trust them on the front end, how can we trust them during our time owning the car?