BMW of Bloomfield

Unfulfilled Promises and Disappointment at a Prestigious Dealership My recent experience at a renowned BMW dealership left me deeply disappointed. The journey began with a trip from Washington D.C. to acquire a used Cadillac Escalade. The initial interactions with the salesperson, Robert (also known as Bobby), held promise. He presented a video of the car, assured its excellent condition with only an oil change needed, although he later proved to be deceitful about the car's ownership history. The purchase process proceeded smoothly, with Robert remaining highly responsive. However, issues arose almost immediately after I drove the vehicle home. The car started shaking violently, a problem that persisted and worsened over time. This issue escalated when my wife was driving the car and almost lost control of the vehicle on a busy highway. Upon taking the car to a Cadillac dealership, I was astounded to learn that the repairs would cost approximately $10,000, including fixing leaks in both shocks, a broken engine mount, an engine oil leak, warped rotors, and an electrical issue with the radio. To my disappointment, the extended warranty I had purchased did not cover these pre-existing conditions, indicating that the dealership might have been aware of these issues and should be held accountable. I reported these issues to Robert, who connected me with his manager, James Porazzo. However, James's response was dismissive, insinuating that the Cadillac dealership was overcharging and possibly providing false information about the required repairs. Seeking a second opinion from Midas confirmed the Cadillac dealership's diagnosis but with a slightly lower repair cost. My attempts to negotiate a fair resolution with James were initially met with silence and evasion until I posted a review of the dealership online. Subsequently, I managed to contact James over the phone after the review was posted. He offered to compensate me $1,000 for the repairs if I removed the negative review. Although I was not entirely satisfied with this outcome, I decided to accept it as a learning experience. I took the vehicle to the repair shop, and they addressed the issue. I informed James that the vehicle was at the shop, and he assured me that he would pay his share using the dealership credit card; I just needed to instruct the mechanic to contact him. However, days turned into weeks, and the dealership informed me that they had been unable to reach James despite numerous attempts. I ended up paying the remaining amount to retrieve the vehicle from the dealership and informed James that I had covered not only the promised portion but also the storage costs. Fortunately, the local dealership, upon hearing of my troubles with the BMW of Bloomfield dealership, waived 75% of the storage fees. As time passed, and my calls and texts to James went unanswered, he continued to promise that a check would be sent to me soon. It is now March, approaching April, and I have yet to receive any communication or payment from James since I took down my review, as agreed. After owning the vehicle for four months, it has spent more time in the shop than on the road, resulting in minimal driving time. Nonetheless, I regret this purchase and advise caution to others when dealing with this dealership. They lacked concern for my family’s safety , completely lied in reimbursing me, told me to take down a negative review and ignored my texts messages and phone calls. Unfulfilled promises and much disappointment!