Quirk Chevrolet of Manchester

Unfortunately my experience at Quirk represented the stereotypical car dealership systemically flawed way to do business. I was looking for a car as a present for my Mom on her 70th birthday. I knew exactly what I wanted so no need to see or test drive the vehicle. My initial contact was in response to an online offer from Quirk for a discounted Traverse. I inquired about the ad and received a prompt response from Chris the initial sales associate. We went back and forth a few times on features and price and finally agreed upon 43k for a specific LTZ model they had in stock including a few dealer-installed accessories that I requested. After negotiating the price I was ready for payment and presented the information to receive the allowable $1,500 towards the purchase price that I had on my GM Credit Card. In this process I was passed off to Doug, the sales manager to close the deal. This is where the games begin. “The offer Chris gave you didn’t include the accessories you are asking for and the final price includes the credit you are receiving for the $1,500 worth of GM Credit Card points” (even though at the time he gave me that price he didn’t know I had GM Card points). I went so far as to call him back on another phone so that I could play him the message from Chris in my voice mail where he clearly said “$43,000 with everything that you are looking for included” (which I had previously sent via Email). Doug the sales manager says well we can’t do that price this is what I can do now. To make a long story short we renegotiated the agreed upon price and I used my GM points as a down payment. Told him someone would drop off a bank check for the balance on a specific day and they said they would be ready. They were not. They had not done anything to process the deal or prep the car. I had family waiting in another location so we could present the car to my mom. I waited almost 3 hours for them to get the car and title ready even though I had called earlier that morning and told them I was coming and to have the car ready because I didn’t have much time. This time they sent the finance manager to talk to me. He thought it was unreasonable for me to assume they would be ready because many people say they are going to buy a car and then back out. Both he and Doug were very condescending throughout the process. I confess I got a little angry at this point which seemed to provide entertainment for the other sales associates. Ironically there was another sales associate that talked to us on the day we walked in the door to pick up the car who apparently thought that he was going to receive the commission on the sale. He knew we had a bad experience and begged us to give him good reviews on the Chevy website so that he could make rent in his new apartment. I’m not sure what that was about but GM must have some kind of incentive program for sales associates who get good reviews. I probably should have walked but in the end I bought the car. Over the years my family has bought over a dozen cars from Quirk in Quincy and now in Manchester. After this experience I will not go back and would not recommend buying a car at Quirk to my friends. It is the classic negotiate, agree, move to the next level, deny and renegotiate pattern. Nobody takes responsibility for their actions and as you move up the chain they deny the validity of what their co-workers have committed too. I should not walk away from a $43,000 + purchase feeling like I was taken advantage of.