Quirk Chevrolet of Manchester
Dealership Sales Review
Never before have I come in contact with such rude and vulgar people in a business situation. Came in with my mint Silverado with 19k on it. Explained what I wanted for it and what I NEEDED my new payment to be for me to make a deal. Sales staff ran my credit and said everything was great my payment would be exactly the same as it was on my old truck but the finance staff told me the best option was a lease and that GM would finance the buyout at the end of the lease guaranteed. Things then started to go south. Keeping me at the dealership for 6 hours, suddenly my payment is double what was advertised in their advertisement. I requested my keys not once but twice and was refused and told to go sit down. Several times I had mentioned I need to go, that my blood sugar was off and I was not feeling well. All I was told was to sit and wait. At this point I wouldn't have been able to pass a sobriety test if I was pulled over and just wanted to leave - reluctantly signed whatever they put in front of me just to leave. From DAY ONE - I tried to return the truck to the dealership in order to get my old truck back or modify the payments to what I was promised. I was met with hostility each and every time I spoke with someone at the dealership - being told "you signed a contract now leave" "you shouldn't have bought a truck you can't afford" and other colorful things. Sorry guys, chances are I make more than the majority of your DEGRADING, RUDE, and CONDESCENDING staff. I filed FIVE complaints with GM Financial who agreed that I was manipulated by the dealership but unfortunately couldn't help me aside from bringing it up to the dealer. Fast forward SIX MONTHS I made all payments on time while continuing a futile attempt to return the truck. At this point I call GM and ask how do I return my lease? Bring it back to the dealer they tell me. Also mentions on their website that I can do this. Contacted Quirk to return the vehicle and was told they are not a storage facility and that they would tow the truck (at my expense) and have it left on my front lawn. When I got upset over this I was told by Marty of their sales staff that he would slap me in the face and put me in time out if I were one of his kids. I call GM Financial back and explain just how fraudulent this transaction was (again) and how I have now been threatened with physical violence from a staff member in addition to being refused my keys during the initial transaction which is in FACT ILLEGAL. So everything that has transpired since is NULL and VOID. I then filed a complaint with the BBB, the Dealership association, and the NH Attorney Generals office. I am now in the process of retaining an attorney to file suit against Quirk Chevrolet. Sorry Quirk - I'm not allowing this to go away. I have purchase Chevy Vehicles my entire life and have NEVER had a problem until coming to QUIRK.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No