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Irwin Toyota


59 Bisson Ave, Laconia, NH 03246 (map)
Today 9:00 AM - 5:00 PM
Sales Rating
Recommend:
Yes (10) No (0)
Service Rating

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Dealership Service Review

3 out of 5 starsservice Rating
I was there today..3/12/21
Written by Mike on 03/14/2021

I didn’t like waiting for two hours for an oil change and new tires. I would say 1-1/4 hours is more than sufficient. Also I saw a sign prominently displaying that every 30 minutes an update would be relayed...not the case. I have had great experience here before. Today they had the “b” team. I was given an extra car wash ticket which seemed like throwing a snowball at the sun. I can assure you that once my “free” maintenance term is fulfilled, (which I paid for), I will be taking my vehicle elsewhere for any work. They are far from the best. Last time I was there I got an inspection and upon arriving home I had a voicemail saying that they gave me the wrong registration. I drove all the way back without any recompense. I understand mistakes happen, however if you are searching for them, this is the place for you.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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