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Fairfield's Buick GMC


434 Winchester St, Keene, NH 03431 (map)
Today 9:00 AM - 5:00 PM
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Dealership Sales Review

5 out of 5 starssales Rating
Test Driving/Buying New 2014 Cadillac Escalade
Written by cnws on 11/05/2013
updated 06/07/2025

Laura B. was my initial contact while searching for info on new 2014 Cadillac Escalade. She was very helpful & with both Wayne & Shane, all 3 made sure I got my 1st exterior color choice. They also went beyond just selling me a top vehicle. They also cared & asked 1st about our puppy Jemma who recently underwent a very difficult surgery. It shows they "care & really listen" about the customer as a client & not just as a potential $ sale. Thank you for treating our family right! And, I let friends know, out of dealing with several Cadillac dealerships, Fairfield's was the only one genuinely concerned how Jemma was recovering. That was the first question asked. No other dealership did this. That's in part why I bought my Cadillac at Fairfield's. Plus, they went to great lengths to get the one I wanted seeing how there were only 2 other vehicles in the USA with the same color choice as mine. When I arrived for my scheduled test drive, there it was! Two weeks later (after environguard was done inside & out -- worth every dollar) she came home. So far, excellent ride home through winding mountains. Handles very well on winding hilly roads & open highways. Thank you Fairfield's!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Not Applicable

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fairfieldscbg on 11/07/2013
Dealer Response
Thank you for sharing your recent experience with us. We are happy to hear that your puppy Jemma is recovering well from surgery. The entire team that helped provide you with exceptional knowledge and customer service will be happy to see the wonderful things you had to say about them. You chose an absolutely wonderful vehicle and I hope you enjoy it. If you ever have any questions regarding your vehicle, please feel free to reach out at any time. Thank you again and myself and the entire team look forward to seeing you again in the future. Thank you, Robert Goodell, GM, (603) 352-7700
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