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Fairfield's Buick GMC


434 Winchester St, Keene, NH 03431 (map)
Today 9:00 AM - 5:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Failure to honor offer
Written by Carl68frommass on 09/09/2019

I'm giving this review because I feel that this dealership did not honor an offer made. I made a deal on a vehicle offered online. The salesman I dealt with told me that his GSM had accepted my negotiated offer. I told the salesman that I would travel the 2 hour trip to see and drive the vehicle to which the salesman said good. Upon arriving I test drove the car and decided I liked it and sat down with the salesman to seal the agreed upon deal. The salesman went in to see his GSM and returned to my wife and I and told us that the same GSM that had accepted my deal was not willing to honor it. At this point I allowed the salesman to take my phone to show the GSM the conversation during which he had accepted my offer. The salesman came back and said he was sorry but my offer was not being honored. At that point my wife got up and left the dealership. Sorry to carry on but I have bought many cars in my 68 years and have never been treated in such an uthonorable manner. I hope that management takes time to look at this review and sees to it that other ci customers aren't treated in this manner. Just for anyone reading this, it was a matter of $300.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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