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Fairfield's Buick GMC


434 Winchester St, Keene, NH 03431 (map)
Today 9:00 AM - 5:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Would not honor their agreed upon price
Written by fpsdean on 07/31/2013
updated 06/07/2025

I found a car I was interested in if they would take my price, and explained that I'll save myself the time and gas money as that's the highest I'm willing to go. Now sure, my offer was fairly aggressive, but it was very reasonable as I have found the same car with more options and fewer miles lists at the same price that I offered. And they agreed. The car itself was clean, except TMPS warning was going off for one tire not having some air in it. Considering that they knew well in advance I was coming to look at this specific vehicle, one would have thought this would have been taken care of. I can let that slide. However, when it came down to talk price, they would not honor the agreed upon price over the phone, and they gave me a trade estimate that is about two-thirds of what other dealers have got me, and all they're going to do if I accepted was clean the car, and put it on the lot for double of the trade value. Perhaps if they did not lie to me about the price, I could have accepted their joke of a trade offer. Or if they were willing to match 80% of what other dealers have already offered me. Other dealers I have dealt with have always honored their agreed upon price. But these guys said that wouldn't be a problem just to get me in there and hope I was uneducated and impulsive enough to do something I'd regret. Finally, they gave me a monthly payment estimate over 72 months which was more than I pay for my current vehicle over 60 with an outrageous 8.1% interest rate for the same amount financed. I figure that must be around a 15% interest rate which I am going to assume is some in house scam. My credit score is well over 800 and I qualify for 2.99% from my local bank so I would have got my own financing, but clearly they were trying to take advantage of me in case I wasn't smart enough to know what a payment should look like. So at the end of the day, they just wasted my time and gas money. Not lying to me in the first place would have saved myself the time, and saved them from a one star review.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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carl bennett on 09/11/2019
I had somewhat the same experience. my advice is avoid this dealership.
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fairfieldscbg on 08/01/2013
Dealer Response
The incidents in which you have described in your review are completely unacceptable and most certainly do not match up to our standards of excellence. I am appalled to hear you received the service described and will be sure to further investigate these matters. Please contact me at your convenience so that we may be able to discuss these matters privately and so that I may be able to do whatever possible to help rectify this situation. Thank you, Robert Goodell, GM, (603) 352-7700
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