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Foss Motors


133 Portsmouth Ave, Exeter, NH 03833 (map)
Today 7:30 AM - 7:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Avoid Foss Motors
Written by KyleF119 on 07/01/2018

This past February 2018, Foss Motors sent me a Presidents Day scratch off sales savings event flyer in the mail. I scratched off and shocker I won...spoiler alert...everybody wins. They make you think you won something as big as $20,000 grand prize so you'll come in to their small dealership. I stupidly fell for this trap and walked in like a seal in bloody waters surrounded by Great Whites. I was greeted by a salesman who immediately told me I had won something and that he'd get me over to the spin machine to see what my prize was but first he wanted to collect some information from me. I didn't think this was too out of the ordinary so I obliged. He asked for the basics; my name, my DOB, my address, my contact info, and then started asking about my occupation and salary and car interests. I thought this was a little odd but didn't think it was nefarious. He then says sign this line for me and we'll get you over to the spin board and see what you won. I signed the document thinking it was just a guest card and consenting to me being put on their mailing list. OH BOY was I wrong, this was a consent form for my credit to be run, only I wasn't told my credit was going to be run. I have a credit monitoring app and it notified me instantly that Foss Motors had done a hard pull of my credit which instantly dropped my credit 15 points, 15 POINTS! I am a recent college graduate who pays all his own bills and has worked hard to have a good credit and make my way in life and in one nefarious, deceitful move Foss Motors knocked that down some. I played dumb and asked the salesman if he ran my credit to which he replied, "Yeah, we did but it was just a soft pull" which it wasn't and then he said you signed the consent form. And I told him I wasn't made aware of what the consent form was, I was just asked to sign the form. I then told him I came in to the dealership to see what my prize was and that I wasn't all that interested in purchasing a car and I'd like my keys back and to stop appraising my car. He said and I quote "Well then why did you come in here and waste my time, I've been selling cars for over 20 years I don't need practice. Why'd you waste my time?" And I said just give me my keys I want to go home. A manager of some sorts came over and asked if I was okay, to which I replied, "No, I'd like my keys and I'd like to go home". This manager said well you seem upset and I told him I was because his salesman had run my credit without my consent and it dropped my credit 15 points. He didn't believe me that a "soft pull" could drop my credit 15 points but it did because it wasn't a soft pull. I got my keys and went home. A few hours later, Michael Maroules starts texting me from the dealership saying that he heard what happened and he was so sorry that ever happened and that the salesman would be dealt with. He begged me to come back in and that he'd make any deal with me to get me into the car I wanted for the price I wanted. He kept saying that, "I'll get you whatever car you want at the best price, I'll lose money on the car to make you happy" which he did not do (lose money). He said he'd get me the car at the buy rate and that he wouldn't make any commission because the dealership wouldn't get any profit. He told me he'd get me Deal X with so much down for Price X per month at APR X and none of those numbers came true. He had me sign off on a deal where the APR was multiple percentage points lower than what I received from the finance department, and the monthly payment ended up being almost $100 higher than what he and I agreed to. I am 23-years old and more naive than I'd like to admit and I got flat out played by Foss Motors. They saw a young kid by himself who they could take advantage of play like a fiddle. If only I could go back and just throw that stupid Presidents Day mailing away and walk away from the table before Foss took everything from me. I urge you to avoid Foss Motors, avoid them at all costs and go to another dealer, any other dealer. This is not how business should be conducted and I wish I had a lawyer who could help me retroactively go after Foss.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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