Amherst Subaru

I recently purchased a car at Milford Subaru. The entire experience from my first contact via web searches thru the follow-up after the sale could not have been more perfect. Several times the person I had been working with was unavailable and the others in the company stepped right in and picked up without missing a beat. Everyone seemed to be happy to step in and facilitate the process. Having run a small business myself for many years I know just how hard it is to build a team which operates so consistently and looks for opportunities to help or go beyond what is necessary. I am not sure why it works so well, but I would say don't change anything in how you hire and develop your teams. I had done a fair amount of price and feature shopping among dealers in a 400 mile radius, Milford was not only extremely price competitive, they where brutally honest. While other dealers where making delivery promises and availability promises which turned out to be impossible, the Milford staff took the time to explain how the Subaru allocation and shipping process works, which in turn dictates the soonest ANY dealer could accurately commit to the availability of the model, color and feature set I was looking for. The honesty could have cost them a sale, instead it solidified my desire to work with Milford Subaru for this purchase and future purchases.