Honda West
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Dealership Service Review
service Rating
Helps if they do what you ask them to do
Written byon 05/05/2018
The people here are incredibly nice. BUT... I went in to get something fixed for a body shop need. Received a call saying we needed our brakes done and they could do that while doing the other thing. OK. First - the car was promised by noon the next day (Saturday). When stopped by, they said they were sorry they were behind and the car wouldn't be ready until Monday. When I picked up the car, they had finished the brakes, but FORGOT TO THE JOB I BROUGHT IT IN FOR. In fact, they hadn't even ordered the part for that. So I had to come back another day to get that done, so they could get the part in. And the shop offered no discount, or any thing except a "sorry". They did eventually fix everything, but when promised one day and it takes 4 days and they don't do the main thing you came in for... I won't rush back there.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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isellcars22 on 04/26/2019
Dealer Response
That's certainly not the sort of experience we like to hear about. We want to earn your business and trust again, so please let us make this right. If you would like to discuss your experience further, please reach out to us at the store.
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